Policies

All prices are based on normal operating hours of 7:00am to 5:00pm, Monday through Friday while full classes are in session. Events booked outside these hours may incur additional costs. Chartwells Catering will assume cancellation of events when the University closes due to inclement weather.

ADVANCE NOTICE

Successful events begin with proper planning. Please be sure to allow enough time so that we can provide exactly what you need. Events should be planned as early as possible with the Catering Director.
· Breakfast, Coffee Service or Snack Breaks: 3 Business Days
· Lunches & Dinners: 7 Business Days
· Final Guest Counts & Guarantee: 3 Business Days
*Please note during this time, supply and demand for certain items are more impacted so we recommend you finalize your planning ahead of the suggested business days.*

In case of an urgent or last minute request, please contact the Catering Office immediately at (508) 910-6415 or catering@umassd.edu.

GUEST COUNTS

Minimum guest numbers for a catered event is ten people. We must receive your final guest count three business days before the event or you will be charged for the last guest count received. In the event that you exceed your final guest count, you will be charged for the actual number of guests served.

STAFFING

Our waitstaff for served events and "hot food" are available at an additional cost. A minimum of 1 server per 25 guests will be required for served events.

· Any "hot food" (that requires a sterno) will need a waitstaff at an additional charge.
· Servers are booked for a minimum of 4 hours at $150, with $30 per additional hour during regular business hours.
· Chefs are booked for a minimum of 4 hours at $150, with $45 per additional hour during regular business hours.
· All staffing is $175 for a minimum of 4 hours on Weekends and Holidays, with $40 per additional hour.

LINEN

Tablecloths are included for food and beverage tables only. Non-food tables can be covered by request at an additional cost of $10.00 per cloth. Please refer to the “Service Items” menu to order additional linen, and contact the catering department to specify special colors or for inquiries about specialty linen.

SPECIAL DIETS

Special diets are accommodated upon request, we kindly request that your needs be submitted on the online ordering form. We handle and prepare egg, milk, wheat, shellfish, fish, soy, peanut, tree nut products, and other potential allergens in our food production areas.

Due to our open kitchens that handle gluten, and other potential allergens, we cannot guarantee that any menu items made in-house are free of any potential allergen(s). We will make every effort to avoid cross-contact, if informed of the potential allergen(s) in advance.


Special diets are accommodated upon request, we kindly request that your needs be submitted as soon as possible.

FLOWERS

Custom floral arrangements and centerpieces are available from a 3rd party vendor and are charged an additional rate. Please contact the catering department to make arrangements no later than 5 business days prior to your event.

LOST OR DAMAGED EQUIPMENT

If equipment is damaged or missing upon pick-up of your event, a replacement cost will be added to your final bill.

RENTED EQUIPMENT

Rentals are available from a 3rd party vendor and are charged an additional rate. Please contact the catering department to make arrangements no later than 5 business days prior to your event.

EQUIPMENT RENTAL

If available, University departments and students may borrow equipment for events related to campus activities. Groups must sign out and accept financial responsibility for all equipment loaned.

ROOM BOOKING

Please reserve your rooms PRIOR to ordering food using 25LIVE, located by clicking here or browsing tohttps://my.umassd.edu/group/myumassd/reservit-reserve-a-room

BILLING

Invoices incurred for catering events are due within 7 days of receipt of the invoice. Outside groups may be asked to pay 50% of the bill prior to the event with the balance due immediately after the event. All non-tax-exempt groups will be charged Massachusetts sales tax.

CANCELLATIONS

Notification of cancellation of an event is required two (2) business days prior to the event. If the cancellation occurs after this time, any unrecoverable costs incurred while preparing for the event will be charged. Cancellations left on voicemail will not be accepted.

UMass Dartmouth Catering
285 Old Westport Road
North Dartmouth, MA 02747
508.910.6415